Recent Commercial Posts

Make Sure That Your Business Is Prepared

6/4/2019 (Permalink)

This commercial kitchen fire happened to a local business.

50% of businesses never reopen after suffering a disaster. This may seem like an alarming percentage to many people, but it is a reality. The main reason that this is the case is because business owners do not have a plan in the event that their property experiences a disaster. 

Disasters can strike at the most unexpected times, so it's good to always be prepared. SERVPRO of Bend offers a document called an Emergency Ready Profile to local businesses in Central Oregon. This document highlights all of the places in the building that are important in the event of a disaster (i.e water, gas, electricity, etc.). If your building experiences a disaster, you can quickly go to the document and figure out where you need to go to resolve the problem. In addition, you have our phone number on hand to call us to the scene. Since we are available 24/7, we will be there as soon as we can no matter what time of the day. 

Deodorize Your Business

6/4/2019 (Permalink)

Sometimes unpleasant odors make their way into buildings. Whether the source is outside or inside, this can lead to an unsettling experience for both employees and potential customers. If your business is experiencing strange odors, it is important that you eliminate the source.

SERVPRO of Bend is trained to identify the source of an odor and eliminate it. Once this is done, we will make sure that the area is sanitized and completely odor free. It is our mission to eliminate any sign of the odor and bring your property back to its pre-existing state. That way you can focus on running your business with peace of mind. 

Contact Information:

If you have any questions about our deodorizing services, please do not hesitate to call the SERVPRO of Bend office at 541-385-7044.

Properly Maintaining Your Commercial Property

6/3/2019 (Permalink)

Maintaining your commercial property is important to make sure that your building is appealing to potential customers or tenants. In order to ensure that you are taking sufficient care of your property, you have to take into account many things. 

Preventative maintenance is a huge for commercial properties. This means making sure that things such as the heating and air conditioning and plumbing are working correctly. Staying on top of this consistently can save you a lot of time and money from avoiding any major catastrophes.

Landscaping is another important aspect of maintaining your commercial property. Making sure that your grass is cut and there are no dead plants or trees can go a long way to giving your property a more attractive look. 

If you own a commercial building, it is important that you have an emergency budget. This can be used in the event when a disaster strikes, as this is usually unpredictable. 

Mold Found Behind Baseboard in Bend, Oregon Commercial Building

12/6/2018 (Permalink)

After a coffee machine line sprung a leak, the commercial building tenant cleaned up the puddles of water that had settled on the floor.

A week later, one of the employees began smelling a musty odor in the same room that the coffee machine had the leak. SERVPRO of Bend's water team was called out to investigate.

Upon further investigation, the technician found that, though the water had been cleaned from the coffee machine incident, the water had just enough time to "wick" or be absorbed by some of the floor and wall material.

After metering the area with a surface moisture meter, the technician found it necessary to pull away the baseboard. They found microbial growth behind the baseboard. Most likely pre-existing from another loss, but since the most recent loss introduced moisture, the team took action and removed the damaged materials, along with the existing microbial growth.

Things to Look at for a Commercial HVAC System

12/5/2018 (Permalink)

During the winter months, commercial HVAC systems tend to get used more often than during the summer here in Central Oregon. SERVPRO of Bend receives calls from concerned tenants of commercial properties because of unfamiliar sounds coming from the heating unit and/or the smell of something burning.

Though we are not experts with commercial heating units, there are a few things that everyone can check to ensure that their commercial unit is functioning properly. As always, if you have questions about your HVAC system, they first person to call is your local HVAC company.

5 common commercial HVAC functions to check:

  • Odors or poor indoor air quality (IAQ)
  • Strange, unfamiliar sounds
  • Inconsistent airflow / uneven heating and cooling throughout your building
  • Loss of system efficiency
  • Unexpected rise in heating and cooling costs

These issues arise from some common problems. Below are some of the most prevalent reasons for HVAC system issues:

1. Lack of maintenance

When you aren’t having regular, routine maintenance performed, minor HVAC problems become major repair expenses.

2. Dirty or clogged filters

Dirty and worn filters can force your air conditioning unit to work harder, which increases energy costs and reduces the life of your system.

3. Leaking refrigerant

Refrigerants are liquid agents that make air conditioning possible.

4. Thermostat malfunctions

Your thermostat regulates the timing and amount of hot or cold air your unit should produce. So when your thermostat is malfunctioning, your building can suffer from intermittent temperature fluctuations, impacting comfort.

5. Improper air balance

The heated or cooled air that comes out of your vents travels through a series of ducts before it reaches each room. Dampers help control this by reducing airflow in one line and allowing more conditioned air to flow to other areas.

Sidewalk Program and Compliance - Bend Oregon

12/5/2018 (Permalink)

Many property owners, especially those who's properties are commercial, seldom know about the city's ordinances for keeping a sidewalk in compliance with the city--especially when it comes to snow and ice. For that, the city of Bend, Oregon has ordinance 3.30.020 that states:

3.30.020 Sidewalk Maintenance and Liability.

Property owners shall maintain sidewalks adjacent to their property in good repair and unobstructed. Property owners are liable for personal injury or property damage arising from the condition of the adjacent sidewalk. If the City is required to pay damages for personal injury or property damage relating to the condition of a sidewalk, the adjacent property owner shall compensate the City for the full amount of the damages paid and the City’s legal fees. The City may take legal action in a court of competent jurisdiction to enforce the provisions of this section. [Ord. NS-2182, 2012]

Source: City of Bend https://www.codepublishing.com/OR/Bend/?Bend03/Bend0330.html#3.30.020

Fast Food Restaurant Damage Bend, Oregon

8/22/2018 (Permalink)

A vehicle, too large for the height of the drive through at this fast-food restaurant in Bend, Oregon suffered major damage.

SERVPRO of Bend was called out to assess the damage at the restaurant after it suffered major damage by having their awning ripped off. The event happened early in the morning when an oversized truck pulled up to the fast-food window at a rapid speed.

SERVPRO of Bend was called to first, board up the damaged window temporarily so the restaurant could continue serving food from the main eating area during business hours.

SERVPRO of Bend's structural department arrived later that morning to begin repair services. SERVPRO of Bend's structural team was able to repair the damage to the awning and get the restaurant back up and running within a few days.

Water Loss, Redmond Oregon

8/20/2018 (Permalink)

This church in Redmond, Oregon suffered a water loss when a bathroom pipe, adjacent to the music room had a leak over the weekend.

SERVPRO of Bend was called out to assess the damage. Water Technicians found that an angle-stop on one of the toilets had broken and water flooded the bathroom and music room, creating an issue with the church since services were going to be happening the coming weekend. 

SERVPRO of Bend was able to build a containment around the affected area, creating a drying chamber to accelerate the drying process. Since the carpet was on a concrete slab, it was easy for our Water Technicians to dry the affected area in 2 days, with minimal removal of any affected material. The church was able to resume their services with limited interruption.

Odor in Commercial Building Basement in Bend,OR

8/2/2018 (Permalink)

SERVPRO of Bend were called out to this commercial building after tenants smelled a foul odor coming from the basement after rather high temperatures in Central Oregon.

SERVPRO of Bend technicians put on their personal protective equipment and went into the basement. They found that an animal had been in the crawlspace area and had urinated on the sheetrock walls and concrete floors of the basement area.

By using SERVPRO's "114   Urine Odor and Stain Remover," our technicians were able to clean and neutralize the odor immediately. Due to the active agents in the 114, the smell was neutralized and the staining from the urine was no longer present. The tenants were very happy not to have the fould odor in their office anymore.

Treatment Center Water Loss - Bend Oregon

6/15/2018 (Permalink)

Flooded Office

SERVPRO of Bend was called to a treatment center in downtown Bend after it was reported that they had flooding on the main level and some of the offices had been affected.

The cause of the flooding was due to a drain on the exterior of the building being clogged. When a sudden rain storm hit the Central Oregon area, the water was unable to drain properly and found its way into some of the offices.

Fortunately, SERVPRO of Bend was able to mobilize its drying team and set up equipment to dry the affected areas and get the treatment center back up in running in 2 days.

Emergency Action Plan: Commercial Property

6/14/2018 (Permalink)

According to Occupational Health and Safety Administration (OSHA), Commercial property and building owners must comply with relevant OSHA regulations.

A regulation (29 CFR 1910.38), states that employers with 10 or fewer employees do not have to create a written emergency action plan. However, employers are still required by OSHA to communicate an EAP to staff. An EAP must communicate the following minimum requirements:

  • Means of reporting fires or other emergencies
  • Evacuation procedures, including exit route assignment
  • Procedures to be followed by employees who remain to operate critical operations before they evacuate
  • Procedures to account for all employees after evacuation (29 CFR 1910.38(c)(4))
  • Procedures to be followed by employees performing rescue or medical duties
  • The name or job title of every employee who may be contacted by employees who need more information about the plan or an explanation of their duties under the plan.

Building owners should not limit response planning to fire emergencies, any scenarios that could impact the safety of building occupants should be planned and documented in advance.

OSHA, Emergency Action Plan (EAP). 2017. https://www.osha.gov/SLTC/etools/evacuation/implementation.html

(accessed 04 June 2018).

Commercial / Industrial Building Maintenance

6/1/2018 (Permalink)

We in Central Oregon experience a variety of weather events from the flash wind storm to hail and rain, sometimes snow in July. Many of our commercial property clients ask SERVPRO of Bend what they can do as a preventative maintenance measure on their properties. Though these are not an official list of things to do, we've put together some areas that a commercial property maintenance department can look at during the year.

ROOFING

  • Inspect at least twice a year, and after any severe storm.
  • Create a roofing file for each building; review warranty information.
  • Clear roof drains of debris (roof warranties don't cover this).
  • Walk the perimeter to examine sheet metal, copings, and previously repaired sections.
  • Check roof-to-wall connections, and examine flashings for wrinkles and tearing.
  • Plan a moisture survey every 2-4 years to detect wet insulation or leaks. More frequent if a large storm has hit the area. 

HVAC

  • Inspect at least twice a year, with seasonal start-up and run inspections.
  • Pumps usually require bearing lubrication at least annually. Inspect couplings and check for leaks. Investigate unusual noises.
  • Air-handling unit maintenance should include cleaning or replacing air filters at least quarterly, based on condition.

PLUMBING

  • Inspect at least annually; investigate any leaks or unusual noises, especially if the temperatures are or were in the low 30's.
  • Domestic water heaters and boilers should be fire-tested periodically, using flue-gas analysis to adjust the flue draft and combustion air input to optimize efficiency.  
  • Sump and sewage ejection pumps are replaced on an as-needed basis, but should be checked for function. Exposed pumps should be lubricated annually.

SERVPRO of Bend can help commercial property managers or maintenance crews by providing a free, Emergency Ready Profile (ERP) that assists in identifying areas that might need to be addressed.

If you would like to schedule an ERP with one of our Technicians, feel free to contact SERVPRO of Bend at 541-385-7044.

CCB#203503

How to Protect Commercial Floors From Salt Damage

2/20/2018 (Permalink)

Concrete Damaged by Salt

Though not as prominent on the west coast, salt is still used to rapidly thaw snow and ice. Most of the time, it is used in high traffic areas. Constant pedestrian traffic can cause commercial floors to deteriorate as a result of using salt.

There are proactive steps you can take to protect commercial floors from salt damage regardless of what type of floor you have. The three we recommend are daily cleaning, entrance mats and resealing the floor.

  • Perform regular cleaning: It may seem like a no-brainer, but simply cleaning commercial floors at least once daily in the winter can have a huge impact. Each time you clean, you remove any salt granules and residue that have accumulated over the course of the day. By doing that, you’re able to prevent salt stains from building up and remove pieces of salt that may scratch the floor and remove its finish.
  • Install entrance mats: Regardless of what the entranceway of your business looks like year-round, consider adding an entrance mat or two right outside the door. By placing mats at the entrance of your business, you can capture quite a bit of salt and dirt even before customers step foot inside your business.
  • Reseal the floors: Another way you can proactively protect your floors against salt is by resealing them annually, if applicable. There is a wide variety of commercial floor types — everything from hardwood to carpet. Sealing isn’t an option for carpet, but for hardwood floors, tile and grout and a variety of others, there is a sealing process that can protect floors from a variety of damaging substances, including salt. Just make sure you thoroughly clean the surface before you reseal it — failure to do so could result in sealing the salt and other debris in, which could end up causing even more damage.

Ideas on How to Winterize Your Commercial Property

12/29/2017 (Permalink)

Freezing temperatures can create all types of hazards and often cause major damage to properties when proper preparations are not taken.  The mess and cost to clean up a water line or pipe that freezes is not something that anyone wants to deal with and is avoidable if certain steps are taken prior to the arrival of winter weather conditions.

Freezing temperatures can also cause vital safety systems, such as fire protection systems to malfunction. Worst case scenario, sprinkler pipes can burst resulting in major damage to buildings, furnishing, computer and electrical equipment.

The saying that an ounce of prevention is worth a pound of cure comes to mind when dealing with the results of frozen water lines.

5 Things You Can Do:

1. Insulate all water pipes that run along the exterior of the building or those that are located in unheated interior spaces.
2. Inspect water pipes on a regular basis, looking for any signs of small leaks or fatigue that could cause them to fail in a big way when the freezing temperatures arrive.
3. Run water at a slow drip to relieve the pressure that can burst a pipe in the case that it does freeze.
4. Check all shutoff valves and levers to make sure they are in pristine working order.
5. Keep utilities on in vacant units- if you have vacant units, the cost of maintaining utilities in that unit will offset the cost of loss that could result from the lack of heat or water movement which causes frozen pipes and subsequent water damage.

If you have any questions about freezing pipes or how to prepare your property for winter, don't hesitate to call SERVPRO of Bend at (541) 385-7044.

Snow and Ice Removal of Your Property Is Your Responsibility

12/29/2017 (Permalink)

With Wednesday's snowfall expected to stick to the ground for the next few days, Central Oregon area cities are reminding homeowners and businesses of their legal obligations to clear their sidewalks of ice and snow.

Yes, cities say: It's your responsibility, not theirs, to keep the sidewalk next to your home or business clear of snow. And many cities have written that into their city codes

The city -- first and foremost, though -- wants owners to remove the hazardous snow and ice if possible.

And while you're at it, it's not a bad idea to check that the nearest storm drain is clear of debris, because when all this snow melts, the likelihood of flooding could be big.

Here's what a sampling of city codes say about snow on sidewalks:

Bend:

  • All commercial properties must remove snow and ice from the sidewalk within six hours of daylight after the snow has fallen
  • When shoveling snow, be sure to keep all of the snow on your property.  Snow cannot be moved from the sidewalk into the street. 
  • The City of Bend’s street crews do their best to keep from plowing snow back up onto the sidewalk however, it may still occur.  If the snow plow causes more snow to accumulate on your sidewalk, it is still your responsibility to keep the sidewalk clear.

For more information, contact City of Bend's Street Department  (541) 312-7968.

Redmond

  • When a sidewalk has not been cleared of snow or ice, pedestrians may be forced to walk in the road causing a dangerous situation for both the pedestrian and the driver. Snow and ice cause pedestrians using mobility devices to have restricted or difficult access to the sidewalk.
  • When shoveling snow, be sure to keep all of the snow on your property. Snow cannot be moved from the sidewalk into the street
  • The City of Redmond’s street crews do their best to keep from plowing snow back on the sidewalk however, it may still occur. In the event that a snow plow may cause more snow on your sidewalk, please know that it is still your responsibility to keep the sidewalk clear.

For More Information, call Redmond Transportation Dept. Road Maintenance 541.504.2000

If your city was not listed, we recommend you contact your city's code enforcement department for information specific to your area.

Dumpster Sizes In Cubic Yards?

8/7/2017 (Permalink)

Dumpster Sizes: How SERVPRO of Bend Decides On Which Size Dumpster To Use

SERVPRO of Bend uses many tools so we can provide our customers with excellent services. At most jobs where we are required to remove a large amount of debris, we use a dumpster to safely dispose of waste material. Many customers ask how we decide on which size of dumpster to use. Here are some instructions on how we determine what size of dumpster we use on a job.

A cubic yard is the volume of a cube with a length, width and height of one yard (3 feet or 36 inches). You can easily calculate cubic yardage by converting all three dimensions of an item into yards and multiplying them. For example, if you have debris that is 9 feet long, 3 feet wide and 12 inches tall, you have one cubic yard of material. Here’s how it breaks down:

  • Given that 3 feet is equivalent to 1 yard, 9 feet equals 3 total yards in length.
  • The width is easily measured as 3 feet equals 1 yard in width.
  • Given that 12 inches is equivalent to 1 foot, 1 foot equals 1/3 of a yard in height.

Multiplying the three dimensions, once converted to yards, will give you the total cubic yardage of your debris. In this case, 3 yards x 1 yard x 1/3 yard equals a single cubic yard.

While calculating cubic yardage will not always be that simplistic, especially for materials like concrete, gravel and dirt, having some understanding of how to do so can go a long way in filling up a dumpster.

An easy way to answer “How much is a cubic yard?” is to compare it to common items you’ve seen and used. The most popular example of this is equating cubic yards to pickup trucks. In this case, the typical full-size truck bed can hold between 2-3 cubic yards of material. That means a 10 cubic yard dumpster can hold at least three pickup truck loads (depending on the weight of your debris).

Here’s what our other common dumpster sizes can hold in terms of truck loads:

  • 20 cubic yard dumpster – Equivalent to about six pickup truck loads.
  • 30 cubic yard dumpster – Roughly equivalent to nine pickup trucks of debris.
  • 40 cubic yard dumpster – Can hold about 12 pickup trucks of materials.

It may also be beneficial to think of a cubic yard in terms of wheelbarrow loads, as it’s a great tool to bring materials into your container. Typically, 9-12 wheelbarrow trips are equivalent to one cubic yard of material. Keeping this in mind can help you estimate cubic yards as your project progresses.

If you have any questions, please don't hesitate to call SERVPRO of Bend at 541-385-7044.

Disaster Recovery Profile for Your Commercial Property

6/19/2017 (Permalink)

If you are a business owner that operates out of a commercial building or an owner of a commercial property, keeping up-to-date on maintenance can sometimes seem overwhelming. At SERVPRO of Bend we provide a free service to commercial properties that minimize interruption if a disaster, such as a water or fire event happens one of your properties.

The SERVPRO Emergency Ready Profile provides critical information, such as shut-off valve locations, important areas within the facility, and priority contact information needed to begin a quick and successful recovery from whatever could happen.

As a free service to you, we will catalog all this important information into a Disaster Recovery Profile for all of your properties. Once all the information is captured, SERVPRO of Bend will provide you with a digital copy of your facilities information via our Mobile App/Web Portal.

When the worst happens, you will be better prepared. If you would like more information, feel free to call me at (541) 385-7044

 

SERVPRO Emergency Readiness Profile Helps Identify Key Areas for Building Maintenance

6/19/2017 (Permalink)

Building Maintenance on a commercial property can be made easier by identifying possible issues with the property before they become hazardous. This isn’t a detailed list, but Here are some helpful tips from SERVPRO of Bend on how to consistently maintain your commercial property:

Daily

Check for hazards that might have occurred over night, especially after a severe storm.

Weekly

Monitor relative humidity in all areas of the building as an indicator of possible moisture issues. The most obvious is an accumulation of moisture on the inside of the windows.

Check HVAC thermostats, humidistats and other control systems.

Monthly

Inspect HVAC air filters as recommended in the operations and maintenance manual.

Check all HVAC vents, hoses and especially filters for debris or obstructions.

Check drain pans and condensate drains, especially if your building provides cooling systems.

Check rooftop drains to ensure there is no debris hindering the drainage

These are some, but not all of the maintenance that is required on commercial properties. If you have questions, SERVPRO of Bend is here to help.

Call us today and ask about our free, Emergency Readiness Profile that provides an electronic copy of all your critical systems. Call Us Today to schedule and appointment, 541-385-7044. 

 

1,500 new apartments on the way in Bend, Oregon

6/19/2017 (Permalink)

The housing crisis in Bend may soon have some relief.

Applications to build apartment complexes rose from nearly nothing between 2004 and 2013 to about 1,000 units proposed in the past 1½ years in June. Applications for more than 500 more have been filed in the last few months.

The surge in applications is still lagging behind the demand for new rental housing. The Central Oregon Rental Owners Association annual spring survey of rental vacancies and average rents in Central Oregon found an overall vacancy rate of 1.6 percent for large apartment complexes in Bend and 1.4 percent for those with five units or fewer.

Crook County jail construction hits snag

6/19/2017 (Permalink)

Engineers must redesign the foundation of the new Crook County jail before construction can begin because of softer-than-expected soil found at the construction site in downtown Prineville.

The Crook County Sheriff’s Office is shifting construction designs from a two-story facility to a one-story facility. However, the jail will be finished in time for its scheduled opening in December 2018.

Contractors became aware of the issue at the beginning of the year, after conducting a geological study to see if the ground could withstand the weight of the building. Typically, large rock and sediment mixtures harden the ground so it can withstand the weight of a large building, but the ground underneath the new jail location is a mixture of sand and sediment.

The ground needs to be reinforced with geopiers to firm up the foundation, a project costing between $400,000-$500,000. Geopiers are drilled holes in the ground filled with concrete, used to reinforce a shallow foundation. The Crook County Sheriff’s Office plans to remain under the $17 million budget and sought out other cost-saving adjustments to pay for the fix

Million-dollar deal for Historic Redmond hotel

6/19/2017 (Permalink)

A $1 million deal between the city of Redmond and a California investment firm could revive the New Redmond Hotel, a historic downtown landmark vacant since 2005.

The Redmond City Council, acting in its role as the Redmond Urban Renewal Agency, agreed Tuesday to spend $1 million toward renovating the 89-year-old hotel. Alpha Wave, an Orange County, California, based hotel investment group, will then come up with the remaining funds for the purchase and renovation work involved in the $5.25 million project.

The 43,500-square-foot hotel, located at 521 SW Sixth St., is one of the largest buildings in downtown Redmond.

The second and third floors have 48 rooms that have been empty for more than a decade.