Recent Commercial Posts

COVID Cleaning for Commercial Businesses: How to Stay Open Amid a Pandemic

9/30/2021 (Permalink)

Clean has taken on a whole new meaning since COVID-19 forced its way into our lives in the spring of 2020. No one wants businesses shut down like we were last year. One of the best ways to remain open while protecting the health of both employees and customers is to have the business Certified: SERVPRO cleaned. 

What does Certified: SERVPRO Clean Mean? 

There’s clean, and then there’s Certified: SERVPRO Clean. Going beyond traditional janitorial services and carpet cleaning, at SERVPRO of Bend, we offer a specialized viral pathogen cleaning program that prevents the spread of COVID-19. The Certified: SERVPRO Cleaned program has helped thousands of businesses open and stay open - safely - amid a pandemic. 

Every business has different needs for COVID cleaning. Therefore, we consult with each customer to identify the unique needs of their space. Considering factors such as the size and type of the business, high-frequency touchpoints, congestion areas, and foot traffic helps us ensure that we use the right COVID cleaning program to get the job done. Speaking of cleaning, we have over 100 exclusive cleaning products. One of the most utilized products during COVID is our proprietary cleaning agent, SERVPROXIDE. This hospital-grade disinfectant carries the EPAs lowest toxicity category. It is also National Sanitation Foundation certified for direct food contact surface use. When providing cleaning services, we always adhere to the standards provided by the Centers for Disease Control, as well as local and national authorities. 

Emergency COVID Cleaning and Disinfection

Need help in a hurry? Our SERVPRO team is trained to perform emergency COVID-19 cleaning and disinfection. Depending on the business, this may include cleaning porous and non-porous surfaces, disinfecting non-porous surfaces, cleaning and disinfecting equipment, tools, and supplies used for the cleanup process, and disposal of hazardous materials.

In the event of a suspected or confirmed COVID-19 event, we will come to your aid within 24 hours to ensure your business can get back to work as quickly as possible. 

Once your business is cleaned, the Certified: SERVPRO Cleaned shield is placed on your front window. This emblem highlights your commitment to the health, safety, and wellbeing of the people within your community. All of which provide comfort and reassurance for your customers. Consider it an investment in public perception. 

Whenever you are ready, we are here for you. For more information about COVID cleaning in Bend, OR, or throughout Central Oregon, give us a call at 541-385-7044.

SERVPRO of Bend Emergency Ready Profile

9/8/2021 (Permalink)

Did you know that 50% of businesses close down following a disaster?

Pre-planning can serve as an insurance policy aimed at your peace of mind.

SERVPRO offers a no cost Emergency Ready Profile assessment of your facility?

SERVPRO's Emergency Ready Profile is a tool used to minimize business interruption and allow a facility to have an immediate plan of action. Our Emergency Ready Profile (ERP) is a concise profile document that contains critical information that is needed in case your facility has an emergency.

The Emergency Ready Profile can help minimize the amount of time your business is inactive by having an immediate plan of action

The profile provides a facility with details such as shut-off valves locations, priority areas and priority contact information.

Having quick access via your cellular phone, or computer of what to do, how to do it and who to call provides solutions in advance of an emergency so that during the emergency you are "Ready for whatever happens."

Top Commercial Plumbing Problems

3/3/2021 (Permalink)

Drinking Fountain Commercial plumbing issues can be costly and hard to diagnose.

Businesses and other commercial facilities experience leaks and clogs just like the rest of the world does. Though the pipes may be larger and the number of gallons flowing through the system greater, commercial facilities do experience water losses which in many cases can be much more extensive and costly. It can also sometimes be more difficult for business owners to diagnose problems with their plumbing as there are many more faucets, drains, pipes and other plumbing features compared to the average household. If you own a business or manage a commercial facility, here are the most common plumbing problems to keep an eye on:

1) Running Toilets

Everyone has came across a toilet that seems to always be running or even draining and filling at random intervals. Even when not visible to the eye, sometimes the quiet sound of water trickling can be heard coming from behind the toilet or inside the tank. One toilet doing this at your home is bad enough, but imagine a large business with 50 of them! If even a handful are running around the clock, you could be looking at increased water bills and a greater likelihood that something may fail with the toilet or plumbing in the future. Make sure to check the toilet components and call a commercial plumbing service if unsure. 

2) Silent Leaks

The scourge of large commercial facilities, silent leaks can be very hard to isolate or even notice in the first place. These are usually small to mid-sized leaks tucked somewhere below your building or inside you walls, and can go on for months before physical signs are seen. Make sure to keep a close eye on your water bill; unusual spikes or a gradual increase over time with no clear cause could be a sign that you have a leak somewhere in the system. Check those hard-to-see places yourself or call a plumber for a consultation!

3)Water Temperature Issues 

No one likes to have scalding-hot water blasted  onto their hands. Not many people like drinking warm water from a fountain, either. Water temperature problems can not only be an inconvenience to your workers or customers, but could even be dangerous in the case of water being too hot or far too cold. If you're experiencing fluctuating temperatures or insufficient heating, you may try flushing and cleaning your water heater to see if the issue resolves, and if not, plan to call a plumber to diagnose the problem. Scheduling routine maintenance is also a great idea. 

 4) Unpleasant Smells

Plumbing-related smells could be a large number of things. You may encounter a "musty" odor that could be indicative of mold or mildew (and most likely a leak), a similar smell related to standing stagnate water, or even a sewer smell coming from the bathroom or even other parts of the building. The sewer smell would rank as most concerning as it may be a sign there is a clog somewhere in the main line which could lead to a backup. If you're walking though your building and notice any new or strange odor, make sure to pay attention and call a plumber for an inspection. 

5) Low or High Water Pressure

Another problem that seems more prevalent than it needs to be, water pressure issues can affect a number of things and leave you more likely to experience a water loss. Also, if your business relies on water heavily for day-to-day operations, a drop in water pressure could even lead to a halt of production until the problem is addressed. Keep an eye on any changes and don't wait until the issue has become worse.

As always, if your business or commercial facility has experienced a water loss, please do not wait to call SERVPRO of Bend today for a consultation. From the smallest home to largest business, we are here to assist anytime, day or night, with any size disaster.

Common (Preventable) Workplace Accidents

3/2/2021 (Permalink)

Wet Floor Sign Workplace accidents account for thousands of injuries and even deaths each year. Stay aware and be safe!

Many of us who work in offices may not think as much about workplace safety compared to a roofer or someone working an oil rig. And although some professions are on average much more dangerous than others (1 in 5 of all private workplace deaths occur in the construction industry, for instance) it's no reason to disregard the things that are most likely to injure you or those around you at work. You don't need to work on scaffolding to be badly injured by a trip and fall; stairs exist in many commercial buildings, and I guarantee you that soft drink dispensers and swivel chairs injure many more people per year than you might think. So to make sure that the shocked look on your boss's face isn't the last thing you'll ever see, here is a list of the most common workplace accidents as compiled by OSHA, the National Safety Council and the US Bureau of Labor Statistics: 

1) Slip and Fall

Not surprisingly, the slip and fall is a very common workplace accident and takes place across all industries. Anything from a wet floor to an uneven boat deck to out-of-code stairways can cause a fall, which in many cases could be more serious than you would think. Even small falls from chairs can result in serious head or neck injuries. 

2) Struck by Object

Number two is almost the opposite of the first, as instead of falling on the object the object falls on you! These objects may have been set in motion by gravity by being improperly stacked or secured, or thrown by another person or piece of machinery. These incidents can again be very serious, as many "struck by object" accidents involve a head injury. Always be aware of your surroundings and remember to look up when entering new spaces. 

3) Entanglement

Especially in heavy industry, entanglement can lead to a variety of accidents and injuries. Moving rollers, cables, or conveyor belts can easily snag clothing or jewelry, leading to workers being trapped, cut or crushed by machinery. Less seriously, workers can also become entangled in exposed cords or wiring which could also lead to a fall.

4) Repetitive Motion

Anyone who has ever had carpal tunnel can tell you this is true. Though these "cumulative trauma" injuries rarely result in anything as serious as a head injury or broken bones, they can very negatively affect the life of workers both at home and in the office. Education of ergonomic work techniques can greatly reduce repetitive motion injuries, and can even help prevent other accidents such as falling objects dropped by work-weakened hands. 

5) Electrocution

Since electricity is used in most every business in the country, it should come as no surprise that many people are hurt or killed by it each and every year. Workers in the construction industry are again more likely to experience this, though electrocution-related accidents can happen anywhere at anytime. Like many other accident types on this list, shocks and electrocutions can be greatly reduced by safety training and identifying all electrical hazards.

6) Overexertion

Any action involving physical activity can lead to injury. Overexertion accidents can either occur all at once or be the product of years-worth of strain that eventually manifests in some type of chronic pain. Proper instruction on how to safely lift or carry, along with ample break time given to workers who need it, will help guard against these accidents that can be so debilitating. 

7) Violence

Workplace violence is a main contributor to workplace accidents every year and can take a number of different forms. Sometimes the violence may occur between employees, between employees and family members, or (especially in the case of retail) between the employee and a member of the public. Deescalation techniques can be helpful before these situations, and having sufficient security if needed is also important. Also, creating anonymous communication channels can help employees voice their concerns about workplace violence without being singled out.

In many cases, accidents happen with seemingly no cause, as if nothing could have been done to prevent them. Even if it may seem that way, though, there are very likely a number of things that could have been done to make the accident less severe or to stop it altogether. Next time you're in your office or standing on your loading dock, look around try to isolate any number of things that could lead to an injury. Sometimes something as simple as picking up a wet rag from the floor could prevent a life-changing injury, or something as easy as posting a "high voltage" sign could save a life. Being aware of our surroundings and looking out for those we work with could bring these accident numbers down and create a safer world for us all to live in.

Commercial Safety this Winter

12/2/2020 (Permalink)

Tire track in the snow Keep your employees and customers safe this winter in your commercial property.

We have recently written about things you can do to keep your commercial property safe from the elements this winter, but depending on the facility, there may be many people (employees or otherwise) who need to be kept safe too. Most know of the more obvious winter safety measures: putting down mats, salting your parking lot, snow removal etc., but there are easily-forgotten things that can also affect the safety of those on site and even your bottom line. Here are a few things to be on the lookout for this winter:

1) Lighting

Winter is dark. For many, they go to work in the dark only to return in the dark 8 hours later. Even at 4:30, when commercial buildings are still likely operating, the general public may be on your property in the failing light and need to have a proper light source so they can see where they're walking and any other hazards that they may run into. Installing parking lot lights, running lights on exterior stairs, pathway lights and others are all a good thing, and you can even make use of motion sensors or time-activated lights to save money on your power bill.

2) Heating/Cooling

With the colder temperatures it's no surprise that commercial facilities will be running their heating systems usually around the clock. This being the case, make sure to take a look at your thermostats (especially within a larger facility) and check to see that they are all accurate and working properly. There may be some spaces that need to be brought to a higher heat than others, some that can be left cold, and others that need to be more dynamic and adjust throughout the day. Have your heating system inspected before it gets too cold to make sure it's working properly as well. As for your cooling system, there is no better time to have it serviced than during the winter when it will not be in use. You can drain the condensate trap, shutdown the chiller and even drain the cooling tower as well to make sure there is no maintenance to be done before the summer returns. Your customers and employees will thank you for keeping the space at a comfortable temperature year round. 

3) Power sources

If your commercial facility is going to lose power, it will more than likely happen during the winter. And here the stakes are higher: not only will your customers and employees be subjected to freezing conditions while on your property, but the extreme cold could even end up damaging contents that are held within, to say nothing of the various computers and servers that may host important information on site. Do yourself a favor and remember to check on any backup generators, emergency lights, or any other electronics that may be affected by a power outage. Also, ask yourself "if I lost power right now what would I do?". If you're not sure, it's time to put together an emergency checklist if this does take place.

If you pay attention to what your employees and customers are telling you, you should be able to find any problems and address them before the weather becomes much worse. Simple things like throwing down some salt or clearly marking walkways can save you from massive trouble down the line if a customer or employee ends up injuring themselves on your property. And remember-- when in doubt, call a professional. An ounce of prevention is worth a pound of cure.

Commercial Winterization in Central Oregon

10/9/2020 (Permalink)

Commercial building by mountain Winterize your buildings: commercial building owners should take steps this winter to guard against potential damage.

Owning a commercial property in Central Oregon can sometimes take on a life of its own. When winter is coming around the corner, commercial business owners all through the area prepare for the season in hopes of "not another winter of '92" and an early spring and mild summer to follow. This winter, make sure you pay extra close attention to your commercial properties, and take a few extra steps to keep you damage-free this time of year.

Residential or commercial, everyone who owns any kind of structure should do a winter check before the weather gets too cold. This may be more detail-intensive for commercial building owners than a small homeowner, though it should be done every fall with a checklist to make sure nothing is missed. Some areas to focus on would be pipes (checking that they are well insulated and free from leaks), checking on boilers and heating systems (confirming that they are in working order and even having a professional check done on your HVAC system to ensure every part of your building is staying warm), checking your roof (to make sure that it is not damaged while considering the install of some self-regulating deicing cables to keep the upper parts of your roof from forming ice dams), and checking doors and windows (confirming there are no separations, and the windows and doors themselves are well insulated).  

Another point to always consider, especially if you will be doing business or operating in the space throughout the winter, is making sure your building has good access points through the snow and you have a plan to keep your parking lot free of ice and snow. No one likes pulling up to a local business and being forced to penguin-walk across 50 yards of treacherous, unseen black ice. Your loading docks and commercial entrances too, make sure to keep on top of icicles forming, or any sign that sheets of ice or snow may be falling from the roof. The inside of your building may be warm and dry though always remember the outside conditions of your property.

Lastly, among dozens of other things that could potentially be done, remember to maintain your entry ways and the hallways and passages directly inside your entrances. All though the winter, customers or employees will be tracking snow, dirt, salt and water through your doors which a small mat may not be able to handle. Consider purchasing some industrial rubber mats and a metal-grated shoe cleaner outside your doors. This will keep the inside of your building as clean as possible and will also guard against slips and falls. 

If you ever need help with water, mold, or other loss situations this winter, please do not hesitate to give SERVPRO of Bend a call. 

Commercial Reconstruction in Central Oregon

8/31/2020 (Permalink)

When thinking about the difference between commercial and residential reconstruction, the first and most obvious thing to notice would have to be the size. Though the end result of making it "Like it never even happened," is the same, reconstructing a movie theater, or a hospital, or basketball gym, could not be more different than the small residential home or mid-sized apartment. In one you may only need a couple technicians and a handful of equipment-- the work may be able to be completed in a number of days, and everything from start to finish is straightforward and typical. The other, though, could require a number of full teams, dozens of pieces of larger-scale industrial equipment, take weeks or even months, and be totally unique each and every time. Commercial restoration in Central Oregon is no different.

Taking the size aside, the next largest difference between commercial and residential restoration are the materials that need to be treated and "put back". Instead of your common drywall and wood related to residential reconstruction, with commercial you may see steel, glass, concrete and stone. What's more, the amount of these materials could quickly dwarf those used in a private residence or even a multi-family home. The spaces themselves may also hold very different pieces of machinery or electronics: with commercial you could see elevators or escalators, commercial HVAC equipment, and a number of other things that both require specialized maintenance and a much more forethought when it comes to having them restored and put back in place.

SERVPRO of Bend has a long history of working on commercial structures in Central Oregon and beyond. Just a number of months ago SERVPRO of Bend was called to a commercial water loss at a casino that had affected a number of floors and hundreds of square feet, needing to be dried out and then restored back to its prior condition. Along with dozens of laborers and technicians, the job required commercial generators, a very large number of air movers and dehumidifiers, and numerous material tests and specialty abatements to get the job done. Preparing the area was different from residential too, in that a large amount of containment tenting was required so that any dust or contaminates would not migrate to other parts of the unaffected building. As mentioned above, this also took weeks, and a and robust materials and personnel schedule was put in place so that the scope of work was followed exactly and progress was efficiently mapped and estimated. As was mentioned, in the end the result was the same: the damage was made to seem "Like it never even happened," and the property was returned to its preloss state on time and on budget.

If you or someone you know is experiencing a water or fire loss, contamination, or mold issue at your commercial facility, do not hesitate to call SERVPRO of Bend today to schedule your inspection and begin the process of getting things back to normal. There is no job too large or complex-- with SERVPRO of Bend on site you can rest easy knowing that they can handle the work at hand because they have seen it all before.   

Disinfection Services Big or Small

8/26/2020 (Permalink)

Large Warehouse Facility Don't try to tackle jobs too big to handle.

As we continue to wade through this pandemic together in Central Oregon, residents and especially businesses are feeling the heat when it comes to keeping where they work, play, eat and sleep safe for all those present. We know to wash our hands and wear a mask, though what to do when it comes to cleaning your home or place of business may be somewhat intimidating.

When looking online or in the store, there are numerous products that could potentially be used to handle a long list of pathogens (including COVID-19), and many of which are even recommended by the CDC. If you're looking for something to wipe down your kitchen table, or maybe clean the inside of your car, you should have no problem acquiring a product that could be used in a preventative capacity in just a few minutes. Confirmed presence of a pathogen is another thing: even if you are cleaning something as small as a car or kitchen, you should not do it yourself as you run the risk of infection without proper professional PPE. Though what if it's not simply a kitchen table you are looking to disinfect? What if the space is much larger? Say, a 500,000 square foot manufacturing facility? This is where SERVPRO comes in-- the thing you cannot find sitting on the grocery store shelf.

SERVPRO of Bend is locally owned and operated, though is a part of the largest disaster restoration company in the country. You will be working with folks who live and work in your community, and behind them comes the full weight and decades-long experience of the entire SERVPRO brand. This means that if 20 trucks are needed, we can get them. If millions of square feet are affected, we can handle it. And above all, no matter what happens, we will always be here to assist in your time of need long after the work is done. If you find yourself looking at a job that seems far too large to handle, look no further than the professionals at SERVPRO. 

4 Tips for Disinfecting Your Office

3/26/2020 (Permalink)

Keeping a clean office environment should be a priority for your company. This will prevent the spread of germs and keep people healthier year-round.

Here are four tips for disinfecting your office:

1.) Wipe surfaces in one direction.

If you wipe a surface one direction and then go back the opposite direction, you are going to spread the germs right back on the surface. A swift wipe in one direction will be most effective in removing germs from a surface.

2.) Make sure you're using the right chemicals.

Make sure you are using the right chemicals for disinfecting. Each cleaning product should be labeled with its intended purpose. 

3.) Make sure you get to all of the high-tough areas.

High-touch areas should be at the top of your list for disinfecting. This includes things such as chairs, stair railings, telephones, restroom surfaces and coffee pot handles/dispensers.

4.) Make handwashing a priority in your business.

Stressing the importance of handwashing in your office will go a long ways in preventing the unnecessary spread of germs.

Contact Information:

If you have any questions about commercial disinfecting, please do not hesitate to call the SERVPRO of Bend office at 541-385-7044.

3 Tips for Deodorizing Your Commercial Building

3/20/2020 (Permalink)

As a commercial building owner, the last thing that you want a potential customer or visitor to think when they walk into your building is that it smells bad. Many people try to mask the smell of nasty odors by adding in good odors. However, this is only a band-aid to fixing the problem. The only way to make a bad odor leave permanently is to identify and remove the source.

Here are 3 tips that you can use to deodorize your commercial building:

1.) Don't cut your cleaning budget.

When it comes to cutting back on budgets, many commercial property/business owners think that they should start with cleaning costs. However, consistency in cleaning your facility is very important in preventing smelly odors from getting out of hand.

2.) Be mindful of lingering bathroom odors.

Surveys show that if people have a poor bathroom experience, this can negatively affect their view on the business as a whole. Make sure you're taking the time to clean bathrooms regularly, as they are more prone to developing smelly odors. 

3.) Don't forget about storage rooms and stairwells.

Rooms that people don't normally go in shouldn't be neglected either. This includes areas like storage rooms and stairwells. The last thing you want is musty-smelling mold growth to go unnoticed for an extended period of time. 

Contact Information:

If you have any questions about commercial deodorization, please do not hesitate to call the SERVPRO of Bend office at 541-385-7044.

5 Tips to Prepare Your Commercial Property for Winter

12/2/2019 (Permalink)

Some people forget that, like residential properties, commercial properties must also be prepared for winter. Freezing temperatures can cause severe property damage if the proper preventative measures aren't taken beforehand.

Here are five tips to prepare your commercial property for winter: 

1.) Even if your property is vacant, keep your heater on a low setting.

Many people think that they should turn their heat off in the winter if their commercial property is vacant to save money, but this can be very dangerous for your pipes. If temperatures become too cold, pipes can freeze and, in extreme cases, break. You're better off paying a small heating bill during the winter than risking paying a hefty bill for pipe repairs.

2.) You should consistently inspect your property for damages.

You should try to get in the habit of doing regular inspections of your property. This way, if something happens, you will catch it in the early stages before it becomes a serious and expensive problem. 

3.) Use weather stripping and caulk to prevent drafts.

Cold drafts in gaps in your building can cause your heating system to be overworked during the winter. Using weather stripping and caulk is a simple way to keep your heating bill down when temperatures are low.

4.) Keep parking lot clear of snow.

Keeping your parking lots clear of snow and ice is important for avoiding preventable car accidents. Shoveling the snow and sprinkling salt periodically is a great way to keep parking safe during the winter. This will also make your property more appealing to potential clients/customers. 

5.) Make an effort to regularly check your roof for any issues.

Cold weather can sometimes damage tiles or shingles. This can lead to unwanted leaks and potential mold growth. If you notice damage to your roof, you should take action to make repairs as soon as you can to prevent further damage. 

Contact Information:

If you have any questions about winterizing your commercial property, please do not hesitate to call the SERVPRO of Bend office at 541-385-7044.

Pfister Roofing

5 Tips for Preventing Freezing Pipes in Your Commercial Business

10/14/2019 (Permalink)

The pipes in a building may be an afterthought for many business owners, however they can be essential to a successful business operation. Frozen pipes can lead to pipes bursting and causing water damage to commercial property. In extreme cases, this can be expensive and disrupt  business. 

Here are five tips for preventing freezing pipes in your commercial business:

1.) Make sure that your building is properly insulated.

Even if pipes are located inside your building, they can still freeze if there isn't proper insulation. This includes areas that aren't accessed on a regular basis, such as crawl spaces, basements, attics, closets and warehouses. In addition to insulating your building, you should install weatherstripping around all the doors and windows to aid in keeping warm air inside. 

2.) Use pipe insulation sleeves on more exposed pipes.

You should use pipe insulation sleeves on any pipes that are more exposed to cold temperatures. This offers extra protection from freezing when the temperatures get low.

3.) Drip water through your faucets during periods of intense coldness.

When water is moving, it is much less likely to freeze. Letting your faucets drip during periods of extreme cold can be a great solution to prevent freezing pipes.

4.) Use a backup power source. 

Freezing temperatures can often lead to power outages. If this happens, it's good to have a backup power source to prevent the building from dropping to too cold of a temperature. 

5.) Use a building automation system when people are away from the building. 

It's to have some sort of building automation system to monitor the temperature of your building when nobody is there. This can notify you if the building temperature drops drastically unexpectedly. 

Contact Information:

If you have any questions about water or mold damage, please do not hesitate to call the SERVPRO of Bend office at 541-385-7044.

Commercial Trade Services

5 Benefits of Recycling

8/29/2019 (Permalink)

Taking a couple minutes out of your day to recycle can have a huge impact on your local community and environment. Since we are using natural resources at an extremely rapid rate, recycling is as important as ever.

Here are some benefits of recycling:

1.) Minimizes the amount of waste taken to landfills.

Huge amounts of trash are being dumped at landfills everyday around the country. Dumping recyclable materials is unnecessarily adding to this waste. 

2.) Prevents pollution.

A common method of getting rid of trash is burning or incinerating it. This process wastes natural resources that could have been recycled. Additionally, the burning of the trash generates carbon emissions, contributing to both climate change and air pollution. 

3.) Saves energy.

The extraction and processing of raw materials requires an immense amount of energy. Using recycled materials to requires a significantly less amount of energy.

4.) Protects wildlife.

We are using raw materials from the Earth at a very rapid pace. In order to keep up replenishing these resources, many forests are being cut down and rivers are being diverted. This is taking away wild animals' habitats and sources of water, which is having a serious effect on their ecosystems. 

5.) Conserves natural resources. 

Natural resources are limited, and many are in short supply. Recycling materials such as paper, wood, plastic, metals and glass can make a huge impact on conservation of natural resources. 

United States Environmental Protection Agency
Friends of the Earth
American Geosciences Institute

4 Signs of Commercial Sewer Line Problems

8/26/2019 (Permalink)

Making sure that your sewer lines are working correctly is usually an afterthought for most property owners. Noticing sewer line problems early on before they develop into serious issues can save you a lot of time and money. 

Here are some red flags to look for that may indicate that your sewer line is experiencing problems:

1.) Your drains and/or toilets are backed up.

When the soil shifts around your building, sewer pipes can be bent or damaged. As a result, water may be prevented from being drained, leading to backups. This can lead to damages to floors and furniture on your property. Spotting and taking care of a backup quickly can ensure no serious damage is done to your property.

2.) You notice an unpleasant odor outside your building.

If you smell any strong, unpleasant odors outside your building, this could be an indication of a sewer line backup. You should call a plumber right away to inspect for a backup or any broken pipes.

3.) There are areas with pooling water or unnaturally green grass around your building.

If you are noticing areas of unnaturally green grass, this could be a first indication that the sewer line is leaking. If no action is taken, this could lead to pooling water around your property. Since this water is from the sewer line, it is likely unsanitary and could pose a health threat to people using the building. 

4.) You observe an increase of mold growth. 

Broken sewer lines can often result in higher humidity in buildings. Since humid environments promote mold growth, an increase of mold growth is a strong indication that something could be wrong with your sewer line. 

Contact Information:

If you have any questions about your sewer lines, water damage, or mold damage, please do not hesitate to call the SERVPRO of Bend office at 541-385-7044.

AAA Plumbers

Make Sure That Your Business Is Prepared

6/4/2019 (Permalink)

This commercial kitchen fire happened to a local business.

50% of businesses never reopen after suffering a disaster. This may seem like an alarming percentage to many people, but it is a reality. The main reason that this is the case is because business owners do not have a plan in the event that their property experiences a disaster. 

Disasters can strike at the most unexpected times, so it's good to always be prepared. SERVPRO of Bend offers a document called an Emergency Ready Profile to local businesses in Central Oregon. This document highlights all of the places in the building that are important in the event of a disaster (i.e water, gas, electricity, etc.). If your building experiences a disaster, you can quickly go to the document and figure out where you need to go to resolve the problem. In addition, you have our phone number on hand to call us to the scene. Since we are available 24/7, we will be there as soon as we can no matter what time of the day. 

Deodorize Your Business

6/4/2019 (Permalink)

Sometimes unpleasant odors make their way into buildings. Whether the source is outside or inside, this can lead to an unsettling experience for both employees and potential customers. If your business is experiencing strange odors, it is important that you eliminate the source.

SERVPRO of Bend is trained to identify the source of an odor and eliminate it. Once this is done, we will make sure that the area is sanitized and completely odor free. It is our mission to eliminate any sign of the odor and bring your property back to its pre-existing state. That way you can focus on running your business with peace of mind. 

Contact Information:

If you have any questions about our deodorizing services, please do not hesitate to call the SERVPRO of Bend office at 541-385-7044.

Properly Maintaining Your Commercial Property

6/3/2019 (Permalink)

Maintaining your commercial property is important to make sure that your building is appealing to potential customers or tenants. In order to ensure that you are taking sufficient care of your property, you have to take into account many things. 

Preventative maintenance is a huge for commercial properties. This means making sure that things such as the heating and air conditioning and plumbing are working correctly. Staying on top of this consistently can save you a lot of time and money from avoiding any major catastrophes.

Landscaping is another important aspect of maintaining your commercial property. Making sure that your grass is cut and there are no dead plants or trees can go a long way to giving your property a more attractive look. 

If you own a commercial building, it is important that you have an emergency budget. This can be used in the event when a disaster strikes, as this is usually unpredictable. 

Mold Found Behind Baseboard in Bend, Oregon Commercial Building

12/6/2018 (Permalink)

After a coffee machine line sprung a leak, the commercial building tenant cleaned up the puddles of water that had settled on the floor.

A week later, one of the employees began smelling a musty odor in the same room that the coffee machine had the leak. SERVPRO of Bend's water team was called out to investigate.

Upon further investigation, the technician found that, though the water had been cleaned from the coffee machine incident, the water had just enough time to "wick" or be absorbed by some of the floor and wall material.

After metering the area with a surface moisture meter, the technician found it necessary to pull away the baseboard. They found microbial growth behind the baseboard. Most likely pre-existing from another loss, but since the most recent loss introduced moisture, the team took action and removed the damaged materials, along with the existing microbial growth.

Things to Look at for a Commercial HVAC System

12/5/2018 (Permalink)

During the winter months, commercial HVAC systems tend to get used more often than during the summer here in Central Oregon. SERVPRO of Bend receives calls from concerned tenants of commercial properties because of unfamiliar sounds coming from the heating unit and/or the smell of something burning.

Though we are not experts with commercial heating units, there are a few things that everyone can check to ensure that their commercial unit is functioning properly. As always, if you have questions about your HVAC system, they first person to call is your local HVAC company.

5 common commercial HVAC functions to check:

  • Odors or poor indoor air quality (IAQ)
  • Strange, unfamiliar sounds
  • Inconsistent airflow / uneven heating and cooling throughout your building
  • Loss of system efficiency
  • Unexpected rise in heating and cooling costs

These issues arise from some common problems. Below are some of the most prevalent reasons for HVAC system issues:

1. Lack of maintenance

When you aren’t having regular, routine maintenance performed, minor HVAC problems become major repair expenses.

2. Dirty or clogged filters

Dirty and worn filters can force your air conditioning unit to work harder, which increases energy costs and reduces the life of your system.

3. Leaking refrigerant

Refrigerants are liquid agents that make air conditioning possible.

4. Thermostat malfunctions

Your thermostat regulates the timing and amount of hot or cold air your unit should produce. So when your thermostat is malfunctioning, your building can suffer from intermittent temperature fluctuations, impacting comfort.

5. Improper air balance

The heated or cooled air that comes out of your vents travels through a series of ducts before it reaches each room. Dampers help control this by reducing airflow in one line and allowing more conditioned air to flow to other areas.

Sidewalk Program and Compliance - Bend Oregon

12/5/2018 (Permalink)

Many property owners, especially those who's properties are commercial, seldom know about the city's ordinances for keeping a sidewalk in compliance with the city--especially when it comes to snow and ice. For that, the city of Bend, Oregon has ordinance 3.30.020 that states:

3.30.020 Sidewalk Maintenance and Liability.

Property owners shall maintain sidewalks adjacent to their property in good repair and unobstructed. Property owners are liable for personal injury or property damage arising from the condition of the adjacent sidewalk. If the City is required to pay damages for personal injury or property damage relating to the condition of a sidewalk, the adjacent property owner shall compensate the City for the full amount of the damages paid and the City’s legal fees. The City may take legal action in a court of competent jurisdiction to enforce the provisions of this section. [Ord. NS-2182, 2012]

Source: City of Bend

Fast Food Restaurant Damage Bend, Oregon

8/22/2018 (Permalink)

A vehicle, too large for the height of the drive through at this fast-food restaurant in Bend, Oregon suffered major damage.

SERVPRO of Bend was called out to assess the damage at the restaurant after it suffered major damage by having their awning ripped off. The event happened early in the morning when an oversized truck pulled up to the fast-food window at a rapid speed.

SERVPRO of Bend was called to first, board up the damaged window temporarily so the restaurant could continue serving food from the main eating area during business hours.

SERVPRO of Bend's structural department arrived later that morning to begin repair services. SERVPRO of Bend's structural team was able to repair the damage to the awning and get the restaurant back up and running within a few days.

Water Loss, Redmond Oregon

8/20/2018 (Permalink)

This church in Redmond, Oregon suffered a water loss when a bathroom pipe, adjacent to the music room had a leak over the weekend.

SERVPRO of Bend was called out to assess the damage. Water Technicians found that an angle-stop on one of the toilets had broken and water flooded the bathroom and music room, creating an issue with the church since services were going to be happening the coming weekend. 

SERVPRO of Bend was able to build a containment around the affected area, creating a drying chamber to accelerate the drying process. Since the carpet was on a concrete slab, it was easy for our Water Technicians to dry the affected area in 2 days, with minimal removal of any affected material. The church was able to resume their services with limited interruption.

Odor in Commercial Building Basement in Bend,OR

8/2/2018 (Permalink)

SERVPRO of Bend were called out to this commercial building after tenants smelled a foul odor coming from the basement after rather high temperatures in Central Oregon.

SERVPRO of Bend technicians put on their personal protective equipment and went into the basement. They found that an animal had been in the crawlspace area and had urinated on the sheetrock walls and concrete floors of the basement area.

By using SERVPRO's "114   Urine Odor and Stain Remover," our technicians were able to clean and neutralize the odor immediately. Due to the active agents in the 114, the smell was neutralized and the staining from the urine was no longer present. The tenants were very happy not to have the fould odor in their office anymore.

Treatment Center Water Loss - Bend Oregon

6/15/2018 (Permalink)

Flooded Office

SERVPRO of Bend was called to a treatment center in downtown Bend after it was reported that they had flooding on the main level and some of the offices had been affected.

The cause of the flooding was due to a drain on the exterior of the building being clogged. When a sudden rain storm hit the Central Oregon area, the water was unable to drain properly and found its way into some of the offices.

Fortunately, SERVPRO of Bend was able to mobilize its drying team and set up equipment to dry the affected areas and get the treatment center back up in running in 2 days.

Emergency Action Plan: Commercial Property

6/14/2018 (Permalink)

According to Occupational Health and Safety Administration (OSHA), Commercial property and building owners must comply with relevant OSHA regulations.

A regulation (29 CFR 1910.38), states that employers with 10 or fewer employees do not have to create a written emergency action plan. However, employers are still required by OSHA to communicate an EAP to staff. An EAP must communicate the following minimum requirements:

  • Means of reporting fires or other emergencies
  • Evacuation procedures, including exit route assignment
  • Procedures to be followed by employees who remain to operate critical operations before they evacuate
  • Procedures to account for all employees after evacuation (29 CFR 1910.38(c)(4))
  • Procedures to be followed by employees performing rescue or medical duties
  • The name or job title of every employee who may be contacted by employees who need more information about the plan or an explanation of their duties under the plan.

Building owners should not limit response planning to fire emergencies, any scenarios that could impact the safety of building occupants should be planned and documented in advance.

OSHA, Emergency Action Plan (EAP). 2017.

(accessed 04 June 2018).

Commercial / Industrial Building Maintenance

6/1/2018 (Permalink)

We in Central Oregon experience a variety of weather events from the flash wind storm to hail and rain, sometimes snow in July. Many of our commercial property clients ask SERVPRO of Bend what they can do as a preventative maintenance measure on their properties. Though these are not an official list of things to do, we've put together some areas that a commercial property maintenance department can look at during the year.


  • Inspect at least twice a year, and after any severe storm.
  • Create a roofing file for each building; review warranty information.
  • Clear roof drains of debris (roof warranties don't cover this).
  • Walk the perimeter to examine sheet metal, copings, and previously repaired sections.
  • Check roof-to-wall connections, and examine flashings for wrinkles and tearing.
  • Plan a moisture survey every 2-4 years to detect wet insulation or leaks. More frequent if a large storm has hit the area. 


  • Inspect at least twice a year, with seasonal start-up and run inspections.
  • Pumps usually require bearing lubrication at least annually. Inspect couplings and check for leaks. Investigate unusual noises.
  • Air-handling unit maintenance should include cleaning or replacing air filters at least quarterly, based on condition.


  • Inspect at least annually; investigate any leaks or unusual noises, especially if the temperatures are or were in the low 30's.
  • Domestic water heaters and boilers should be fire-tested periodically, using flue-gas analysis to adjust the flue draft and combustion air input to optimize efficiency.  
  • Sump and sewage ejection pumps are replaced on an as-needed basis, but should be checked for function. Exposed pumps should be lubricated annually.

SERVPRO of Bend can help commercial property managers or maintenance crews by providing a free, Emergency Ready Profile (ERP) that assists in identifying areas that might need to be addressed.

If you would like to schedule an ERP with one of our Technicians, feel free to contact SERVPRO of Bend at 541-385-7044.


How to Protect Commercial Floors From Salt Damage

2/20/2018 (Permalink)

Concrete Damaged by Salt

Though not as prominent on the west coast, salt is still used to rapidly thaw snow and ice. Most of the time, it is used in high traffic areas. Constant pedestrian traffic can cause commercial floors to deteriorate as a result of using salt.

There are proactive steps you can take to protect commercial floors from salt damage regardless of what type of floor you have. The three we recommend are daily cleaning, entrance mats and resealing the floor.

  • Perform regular cleaning: It may seem like a no-brainer, but simply cleaning commercial floors at least once daily in the winter can have a huge impact. Each time you clean, you remove any salt granules and residue that have accumulated over the course of the day. By doing that, you’re able to prevent salt stains from building up and remove pieces of salt that may scratch the floor and remove its finish.
  • Install entrance mats: Regardless of what the entranceway of your business looks like year-round, consider adding an entrance mat or two right outside the door. By placing mats at the entrance of your business, you can capture quite a bit of salt and dirt even before customers step foot inside your business.
  • Reseal the floors: Another way you can proactively protect your floors against salt is by resealing them annually, if applicable. There is a wide variety of commercial floor types — everything from hardwood to carpet. Sealing isn’t an option for carpet, but for hardwood floors, tile and grout and a variety of others, there is a sealing process that can protect floors from a variety of damaging substances, including salt. Just make sure you thoroughly clean the surface before you reseal it — failure to do so could result in sealing the salt and other debris in, which could end up causing even more damage.

Ideas on How to Winterize Your Commercial Property

12/29/2017 (Permalink)

Freezing temperatures can create all types of hazards and often cause major damage to properties when proper preparations are not taken.  The mess and cost to clean up a water line or pipe that freezes is not something that anyone wants to deal with and is avoidable if certain steps are taken prior to the arrival of winter weather conditions.

Freezing temperatures can also cause vital safety systems, such as fire protection systems to malfunction. Worst case scenario, sprinkler pipes can burst resulting in major damage to buildings, furnishing, computer and electrical equipment.

The saying that an ounce of prevention is worth a pound of cure comes to mind when dealing with the results of frozen water lines.

5 Things You Can Do:

1. Insulate all water pipes that run along the exterior of the building or those that are located in unheated interior spaces.
2. Inspect water pipes on a regular basis, looking for any signs of small leaks or fatigue that could cause them to fail in a big way when the freezing temperatures arrive.
3. Run water at a slow drip to relieve the pressure that can burst a pipe in the case that it does freeze.
4. Check all shutoff valves and levers to make sure they are in pristine working order.
5. Keep utilities on in vacant units- if you have vacant units, the cost of maintaining utilities in that unit will offset the cost of loss that could result from the lack of heat or water movement which causes frozen pipes and subsequent water damage.

If you have any questions about freezing pipes or how to prepare your property for winter, don't hesitate to call SERVPRO of Bend at (541) 385-7044.

Snow and Ice Removal of Your Property Is Your Responsibility

12/29/2017 (Permalink)

With Wednesday's snowfall expected to stick to the ground for the next few days, Central Oregon area cities are reminding homeowners and businesses of their legal obligations to clear their sidewalks of ice and snow.

Yes, cities say: It's your responsibility, not theirs, to keep the sidewalk next to your home or business clear of snow. And many cities have written that into their city codes

The city -- first and foremost, though -- wants owners to remove the hazardous snow and ice if possible.

And while you're at it, it's not a bad idea to check that the nearest storm drain is clear of debris, because when all this snow melts, the likelihood of flooding could be big.

Here's what a sampling of city codes say about snow on sidewalks:


  • All commercial properties must remove snow and ice from the sidewalk within six hours of daylight after the snow has fallen
  • When shoveling snow, be sure to keep all of the snow on your property.  Snow cannot be moved from the sidewalk into the street. 
  • The City of Bend’s street crews do their best to keep from plowing snow back up onto the sidewalk however, it may still occur.  If the snow plow causes more snow to accumulate on your sidewalk, it is still your responsibility to keep the sidewalk clear.

For more information, contact City of Bend's Street Department  (541) 312-7968.


  • When a sidewalk has not been cleared of snow or ice, pedestrians may be forced to walk in the road causing a dangerous situation for both the pedestrian and the driver. Snow and ice cause pedestrians using mobility devices to have restricted or difficult access to the sidewalk.
  • When shoveling snow, be sure to keep all of the snow on your property. Snow cannot be moved from the sidewalk into the street
  • The City of Redmond’s street crews do their best to keep from plowing snow back on the sidewalk however, it may still occur. In the event that a snow plow may cause more snow on your sidewalk, please know that it is still your responsibility to keep the sidewalk clear.

For More Information, call Redmond Transportation Dept. Road Maintenance 541.504.2000

If your city was not listed, we recommend you contact your city's code enforcement department for information specific to your area.

Dumpster Sizes In Cubic Yards?

8/7/2017 (Permalink)

Dumpster Sizes: How SERVPRO of Bend Decides On Which Size Dumpster To Use

SERVPRO of Bend uses many tools so we can provide our customers with excellent services. At most jobs where we are required to remove a large amount of debris, we use a dumpster to safely dispose of waste material. Many customers ask how we decide on which size of dumpster to use. Here are some instructions on how we determine what size of dumpster we use on a job.

A cubic yard is the volume of a cube with a length, width and height of one yard (3 feet or 36 inches). You can easily calculate cubic yardage by converting all three dimensions of an item into yards and multiplying them. For example, if you have debris that is 9 feet long, 3 feet wide and 12 inches tall, you have one cubic yard of material. Here’s how it breaks down:

  • Given that 3 feet is equivalent to 1 yard, 9 feet equals 3 total yards in length.
  • The width is easily measured as 3 feet equals 1 yard in width.
  • Given that 12 inches is equivalent to 1 foot, 1 foot equals 1/3 of a yard in height.

Multiplying the three dimensions, once converted to yards, will give you the total cubic yardage of your debris. In this case, 3 yards x 1 yard x 1/3 yard equals a single cubic yard.

While calculating cubic yardage will not always be that simplistic, especially for materials like concrete, gravel and dirt, having some understanding of how to do so can go a long way in filling up a dumpster.

An easy way to answer “How much is a cubic yard?” is to compare it to common items you’ve seen and used. The most popular example of this is equating cubic yards to pickup trucks. In this case, the typical full-size truck bed can hold between 2-3 cubic yards of material. That means a 10 cubic yard dumpster can hold at least three pickup truck loads (depending on the weight of your debris).

Here’s what our other common dumpster sizes can hold in terms of truck loads:

  • 20 cubic yard dumpster – Equivalent to about six pickup truck loads.
  • 30 cubic yard dumpster – Roughly equivalent to nine pickup trucks of debris.
  • 40 cubic yard dumpster – Can hold about 12 pickup trucks of materials.

It may also be beneficial to think of a cubic yard in terms of wheelbarrow loads, as it’s a great tool to bring materials into your container. Typically, 9-12 wheelbarrow trips are equivalent to one cubic yard of material. Keeping this in mind can help you estimate cubic yards as your project progresses.

If you have any questions, please don't hesitate to call SERVPRO of Bend at 541-385-7044.

Disaster Recovery Profile for Your Commercial Property

6/19/2017 (Permalink)

If you are a business owner that operates out of a commercial building or an owner of a commercial property, keeping up-to-date on maintenance can sometimes seem overwhelming. At SERVPRO of Bend we provide a free service to commercial properties that minimize interruption if a disaster, such as a water or fire event happens one of your properties.

The SERVPRO Emergency Ready Profile provides critical information, such as shut-off valve locations, important areas within the facility, and priority contact information needed to begin a quick and successful recovery from whatever could happen.

As a free service to you, we will catalog all this important information into a Disaster Recovery Profile for all of your properties. Once all the information is captured, SERVPRO of Bend will provide you with a digital copy of your facilities information via our Mobile App/Web Portal.

When the worst happens, you will be better prepared. If you would like more information, feel free to call me at (541) 385-7044


SERVPRO Emergency Readiness Profile Helps Identify Key Areas for Building Maintenance

6/19/2017 (Permalink)

Building Maintenance on a commercial property can be made easier by identifying possible issues with the property before they become hazardous. This isn’t a detailed list, but Here are some helpful tips from SERVPRO of Bend on how to consistently maintain your commercial property:


Check for hazards that might have occurred over night, especially after a severe storm.


Monitor relative humidity in all areas of the building as an indicator of possible moisture issues. The most obvious is an accumulation of moisture on the inside of the windows.

Check HVAC thermostats, humidistats and other control systems.


Inspect HVAC air filters as recommended in the operations and maintenance manual.

Check all HVAC vents, hoses and especially filters for debris or obstructions.

Check drain pans and condensate drains, especially if your building provides cooling systems.

Check rooftop drains to ensure there is no debris hindering the drainage

These are some, but not all of the maintenance that is required on commercial properties. If you have questions, SERVPRO of Bend is here to help.

Call us today and ask about our free, Emergency Readiness Profile that provides an electronic copy of all your critical systems. Call Us Today to schedule and appointment, 541-385-7044. 


1,500 new apartments on the way in Bend, Oregon

6/19/2017 (Permalink)

The housing crisis in Bend may soon have some relief.

Applications to build apartment complexes rose from nearly nothing between 2004 and 2013 to about 1,000 units proposed in the past 1½ years in June. Applications for more than 500 more have been filed in the last few months.

The surge in applications is still lagging behind the demand for new rental housing. The Central Oregon Rental Owners Association annual spring survey of rental vacancies and average rents in Central Oregon found an overall vacancy rate of 1.6 percent for large apartment complexes in Bend and 1.4 percent for those with five units or fewer.

Crook County jail construction hits snag

6/19/2017 (Permalink)

Engineers must redesign the foundation of the new Crook County jail before construction can begin because of softer-than-expected soil found at the construction site in downtown Prineville.

The Crook County Sheriff’s Office is shifting construction designs from a two-story facility to a one-story facility. However, the jail will be finished in time for its scheduled opening in December 2018.

Contractors became aware of the issue at the beginning of the year, after conducting a geological study to see if the ground could withstand the weight of the building. Typically, large rock and sediment mixtures harden the ground so it can withstand the weight of a large building, but the ground underneath the new jail location is a mixture of sand and sediment.

The ground needs to be reinforced with geopiers to firm up the foundation, a project costing between $400,000-$500,000. Geopiers are drilled holes in the ground filled with concrete, used to reinforce a shallow foundation. The Crook County Sheriff’s Office plans to remain under the $17 million budget and sought out other cost-saving adjustments to pay for the fix

Million-dollar deal for Historic Redmond hotel

6/19/2017 (Permalink)

A $1 million deal between the city of Redmond and a California investment firm could revive the New Redmond Hotel, a historic downtown landmark vacant since 2005.

The Redmond City Council, acting in its role as the Redmond Urban Renewal Agency, agreed Tuesday to spend $1 million toward renovating the 89-year-old hotel. Alpha Wave, an Orange County, California, based hotel investment group, will then come up with the remaining funds for the purchase and renovation work involved in the $5.25 million project.

The 43,500-square-foot hotel, located at 521 SW Sixth St., is one of the largest buildings in downtown Redmond.

The second and third floors have 48 rooms that have been empty for more than a decade.